Ev77 Privacy Policy — How Your Information Is Protected

1. What Information We Collect

Ev77 collects the following types of information to provide you with our services. Each piece of data is collected for a specific purpose — nothing unnecessary is ever requested.

All of the above information is used solely to operate our services and for legitimate purposes. No data will be used for any other purpose without your consent.

2. How Information Is Collected

Ev77 collects information through several methods. Each approach is fully transparent and legally compliant:

• Registration form: When creating an account, you voluntarily provide your name, mobile number, and other details.
• KYC verification process: A copy of your national ID or passport may be requested for identity verification.
• Automatic Collection: While you browse, cookies, log files, and web beacons automatically collect certain information.
• Payment processing: Relevant financial information is collected when processing transactions via Mobile Banking, Nagad, or Rocket.
• Customer support: When you contact support, your conversation details may be retained.
• Gaming activity: Your gaming activity is automatically logged on our servers.

3. Why and How Your Information Is Used

Your information is used solely for the purposes listed below. It will not be used for any other reason:

• Account management: Creating your profile, securing logins, and verifying your account.
• Payment processing: Accurate and timely processing of deposits and withdrawals.
• Service improvement: Behavioral data analysis to improve your gaming experience.
• Fraud prevention: Detecting suspicious activity to keep your account secure.
• Legal obligation: Compliance with applicable national laws and regulatory authority guidelines.
• Customer support: Resolving your complaints and issues promptly.
• Promotional communications: Keeping you informed about offers and bonuses (you can opt out at any time).

Ev77 always follows a data minimisation principle — collecting only what is strictly necessary, nothing more.

4. Who Your Information Is Shared With

Ev77 respects your privacy. Your information may be shared with third parties only in the following specific circumstances:

• Payment providers: Payment providers such as Mobile Banking, Nagad, and Rocket receive the data necessary to process your transactions.
• Technology service providers: Server hosting and security service providers bound by strict confidentiality agreements.
• Legal authorities: Information may be disclosed in compliance with court orders or government investigations.
• Fraud prevention agencies: Regulatory authorities may be notified to help prevent suspicious financial activity.

5. Cookies & Tracking Technologies

Ev77 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: Required to maintain your login session and keep core site functions running. These cannot be disabled.
• Performance cookies: To analyze how quickly and smoothly the site is performing.
• Preference cookies: To remember your language, theme, and other preferences.
• Analytics cookies: To understand site usage patterns and improve our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6. How Long Your Information Is Retained

Ev77 does not retain any data longer than necessary. The retention periods for different types of information are as follows:

Once the retention period expires, data is securely deleted or anonymized.

7. Data Security Measures

Ev77 uses industry-leading technology to keep your data secure. Our security measures include:

• SSL/TLS 256-bit encryption: All data transmissions are fully encrypted.
• Two-factor authentication (2FA): Adds an extra layer of OTP protection at login.
• Firewall protection: Advanced network firewall to prevent unauthorised access.
• Regular security audits: Regular system audits conducted by third-party experts.
• Staff training: Only trained and verified staff are granted limited access.
• Backup and recovery: Regular encrypted backups and a disaster recovery plan are in place.

8. Your Rights

Under ev77's Privacy Policy, you have the following rights:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days of receipt.

9. Protecting Children's Privacy

Ev77 is strictly for adults aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If a minor has accidentally created an account and we become aware of it, that account will be closed immediately.
• All associated data will be permanently deleted.
• If a parent or guardian believes their child has registered on ev77, please contact support immediately.

10. Changes to the Privacy Policy

Ev77 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, an SMS or app notification will be sent to your registered number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The support team can provide previous versions upon request.

We recommend checking this page regularly to stay up to date with the latest policy.

11. Contact Us

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us:

• Support Email: [email protected]
• Support Hours: Bengali support available 24 hours a day, 7 days a week.
• Response Time: Typically within 24–48 hours.